Aspect of Business Communication Summary

BUSINESS COMMUNICATION

A. ASPECT OF COMMUNICATION

1. Face to Face Skills
2. Formal and Informal Communication
3. The Obstacles to effective communication at work

1. Face to Face Skills

            Communication between two or more people by Direct contact.

Advantage of face to face skills:

•         Help people to express their feelings, idea much better.

•         Help to realize easily if the person is sincare through their manner.

•         Can get response immediately without miss understanding.

1. Variation in tone.

•         Pitch

•         Pace

•         Stress

•         Pauses.etc

2. Nonverbal

1. Body language

•         Eye-contact

•         Gesture

•         Body shape

•         Posture

•         Apearance

b. Facial expression.

•         Surprise

•         Anger

•         Happiness

•         Determinations

•         Sad.

•         Fear.

•         Interest.

c. Gesture

•         Yawning ‘I’m bored

•         Shaking fist ‘I’m angry

•         Clapping hands

•         Placing first finger on lips.

2. Formal and Informal Communication

1. Formal Communication.

Communication effort that are “dressed up” to fit customary rules and ceremony.

In work place, with people whom we don’t know we communicate formally.

-3 types of formal communication

1. Downward (upper management down to subordinate)
2. Upward (employees to upper level management)
3. Horizontal (across peers within the group or organization).

2. Informal Communication.

•         Form communication sharing typically used in personal conversations.

•         With our family members, friens and ones to whom we are close, we generally communicate formally.

•         Saying “hey” instead of hello.

3. Obstacles to Effective Communication at Work

•         Perceptual barrier:

            difference of opinion between two people

•         Ego involvement

•         Physical barrier

•         Competition for power, status and reward

•         Lack of communication skills

•         Lack of trust between management and employees.

•         Closed communication climate.

Source:

http://www.youtube.com/watch?v=bynPEuD4pLE